Refund & Cancellation Policy

We want you to be completely satisfied with your purchase. Please read our policies below.

Last updated: July 2026

1. Cancellation Policy

You may request a cancellation of your order within 24 hours of placing it, provided the order has not yet been dispatched. To cancel an order, contact us via WhatsApp or email with your Order ID.

  • Orders that have already been shipped cannot be cancelled.
  • If cancellation is approved, the full amount will be refunded to your original payment method within 5–7 business days.

2. Return Policy

We accept returns within 7 days of delivery, subject to the following conditions:

  • The product must be unused, unwashed, and in its original packaging with all tags intact.
  • Products that are damaged, altered, or show signs of use will not be accepted for return.
  • Intimate wear, innerwear, and customised/personalised items are not eligible for return.
  • Sale or discounted items may have different return eligibility — please check the product page for details.

To initiate a return, contact us on WhatsApp at +91 78996 72840 or email us with your Order ID, product photos, and reason for return.

3. Refund Policy

Once your return request is approved and the product is received and inspected at our end, refunds will be processed as follows:

  • Refund Method: Refunds will be credited to the original payment method used during the purchase.
  • Processing Time: Refunds are typically processed within 5–7 business days after we receive and verify the returned product.
  • Shipping Charges: Original shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect product sent by us.
  • Return Shipping: The customer is responsible for the cost of return shipping, unless the product was defective or incorrect.

4. Exchange Policy

We offer exchanges for a different size or colour of the same product, subject to availability. Exchange requests must be made within 7 days of delivery.

  • The product must be in unused, unwashed condition with original tags and packaging.
  • Exchanges are subject to stock availability. If the desired variant is unavailable, a full refund will be issued.
  • Contact us on WhatsApp or email with your Order ID and the preferred size/colour for the exchange.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your Order ID
  • Clear photos/videos of the product and packaging
  • A description of the issue

We will arrange a free return pickup or replacement at no extra cost to you. Alternatively, a full refund will be issued if a replacement is not available.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that have been worn, washed, or altered
  • Items without original tags and packaging
  • Intimate wear and innerwear
  • Customised or made-to-order products
  • Gift cards

7. How to Contact Us

For any cancellation, return, or refund queries, reach out to us through any of the following channels: